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Scaling RFP Responses with AI: Twilio’s Journey with RFP Genie

Enterprise
|
UseAI

RFP Genie uses LLMs to automate RFP responses, reducing turnaround time from weeks to minutes, freeing teams for high-value tasks.

Presentation Overview:

Problem Statement: Traditional RFP responses at Twilio were resource-intensive, taking several weeks to complete and tying up valuable GTM resources.

Solution Overview: Introduction of RFP Genie, a tool developed using GPT-4 and FAISS embeddings within a RAG framework to provide automated, high-quality RFP answers in minutes.

Technical Approach: Discussion on the use of FAISS for efficient information retrieval and GPT-4 for answer generation by implementing batching and parallelization which avoid rate limits, highlighting the balance between speed and accuracy.

Benefits and Outcomes: Demonstrated reduction in response time, enhanced operational efficiency, and a focus on complex queries requiring human expertise.

Challenges and Risks: Coverage of key risks, including data freshness, dependency on GPT-4, and ensuring data privacy and quality control.

Impact and Future Steps: How RFP Genie aligns with Twilio’s broader goals of empowering GTM teams and a glimpse into the roadmap for handling evolving business needs.

Event Details

Time & Duration:

2:40
20 min

In-Person Location:

Boole Room

Watch online:

Featured Speaker

Principal AI/ML Engineer

Pruthvi Shetty is a Principal AI/ML Engineer at Twilio, where he is instrumental in developing AI-powered applications, including Generative AI tools for internal and external stakeholders. Pruthvi’s career spans roles at prominent organizations such as SAP Labs, Zaplabs (acquired by Anywhere RE), and the Indian Institute of Science, where he worked on advanced machine learning […]

Other Speakers Sessions

Olivia Tam

Chief Director,
Sponsorship

Olivia has over twenty years in high-tech giants. She has led programs and teams from infrastructure optimization, features launch, future of work, and technology enablement. She is currently leading organizational effectiveness and AI enablement initiatives in Google Cloud. She enjoys orchestrating win-win partnerships, translating complex tech into business value, and driving measurable impact. Fluent in English, Mandarin, and Cantonese, she brings a global perspective and strategic savvy. Let’s connect and sponsor the next wave of AI innovation together!

Abhijeet Joshi

Chief Director,
Strategic Partnerships

Abhijeet Joshi, a dynamic Program Manager at Nvidia thrives on steering projects with critical timelines to success. Beyond his impressive professional role, Abhijeet wears the hat of a leader as the District Director of Toastmasters, showcasing his commitment to personal and professional development. Over the last five years, he has risen through the ranks, demonstrating his dedication to excellence and leadership prowess. However, beyond the corporate world and Toastmasters, Abhijeet’s true passion lies in giving back, making him a well-rounded individual dedicated to both professional achievements and community impact.

Sinan Tu

Managing Principal,

Event Branding

Sinan, Co-Founder of Meshki, brings over ten years of experience in shaping and elevating brands like Microsoft, Chevron and Crocs. Her expertise encompasses branding, presentation, motion graphics, web design, and development. She crafted over 30 corporate identities and elevated over 60 startups, seamlessly merging design and development strategies in diverse business environments. She has a proven track record of planning and executing event concepts across diverse project phases, enhancing brand storytelling, and driving growth. 

Mahan Soltanzadeh

Chairman,
Event Strategy & Operation

Mahan, Co-Founder of Meshki, is a seasoned event organizer and chief creative with over two decades of experience crafting immersive brand narratives in experiential design and marketing. His expertise in melding creativity, strategy, and technology has led to transformative collaborations with esteemed brands like Chevron and Samsung. His track record includes organizing over 17 national and international tradeshow events and completing over 75 design-build custom tradeshow booths. It creates memorable experiences, boosts event attendance, and drives substantial sales. A pioneer in employing AR and VR, Mahan enhances the human experience in brand storytelling. His academic contributions further underscore his commitment to shaping the future of experiential marketing
and design.